3) Rates and shipping fees
5) Transport and delivery
Except on demand (prior to ordering) from the customer, Duwel SARL reserves the right to choose the most suitable carrier for each registered order.
The delivery time is 8 to 10 working days, depending on the carrier. A confirmation of shipment will be mentioned on the order tracking and sent by email to the buyer.
The purchased products travel at the risk of the consignee, regardless the carrier.
In the event of damage during shipment, it is the responsibility of the consignee to make the necessary reservations with the carrier, and to exercise from him any recourse in order to be compensated, by registered letter within 48 hours.
6) Return of goods
We ask you to examine the delivered goods.
No claims will be recorded beyond 14 days from the date of delivery.
The return of the goods (unless specific agreement) must be carried out immediately after prior written agreement. The goods must be shipped freight prepaid. Any return in port due will be refused.
The possible liability of Duwel SARL is limited to the replacement of the goods, in case of hidden defect or defect of material, except for the usual differences or imperfections in the profession and technically unavoidable.
In the context of the application of the right of withdrawal, in accordance with article L221-18 of the French Consumer Code, the previous conditions of return also apply. The credit will be established only after the control of the returned goods, which must be in the same perfect condition as at the time of its shipment. It must not show any evidence of use or damage.
In the event of a dispute, the Commercial Court of Draguignan shall have sole jurisdiction notwithstanding any clauses provided by the terms of sale and notwithstanding plurality of the defendants or indivisibility of the dispute.
Duwel SARL expressly reserves the ownership of the goods ordered until confirmation of their payment.